A deposit will be required for securing your booking. Bookings are not secured until we have acknowledged so after receipt of your deposit.
Bookings are awarded on a first come first serve basis.
The remaining balance of the trip is payable on the day of your snorkeling.
If you cancel your booking with less than 24 hour notice your deposit it forfeited, regardless of the reason you cancel.
If we cancel the snorkeling (due to weather or another reason), you will be refunded in full, or else given the optioon to reschedule.
No refunds will be given to snorkelers not able to snorkel due to ear problems, sea sickness, or reasons of their own on the day.
If we unable to take you snorkeling due to conditions or reasons on our part, we will refund you in full.
Refunds need to be collected in the same way as in which payment was done – if you paid by card the refund will be on the card; if you paid online then the refund will also happen online, etc.
If you arrive more than 30 minutes late for a booking, the rest of the group will go on to proceed with their snorkeling. Deposits paid towards your trip will be forfeited.
While we take upmost care to evaluate ocean conditions for safe snorkeling, it remains the responsibility of the snorkeler to decide if he/she is comfortable with the conditions or not. Please feel free to not snorkel if you feel uncomfortable. Only snorkel in conditions with which you are familiar with/comfortable with trying.
If you are sick on the day, please do not snorkel, for your own safety.
We provide an optional free of charge pick-up service within the Cape Town city center area.
Pick-ups have to be arranged in advance
We reserve the right to decide whether your specific location is close enough for a free pick-up or not.
If you booked a pick-up with us, please be ready in the lobby of the hotel at the appointed time, or else waiting outside.