Into the Blue's Terms and Conditions - Bookings

 Deposits:

• A deposit will be required for securing your booking. Bookings are not secured until we have acknowledged so after receipt of your deposit.
• Bookings are awarded on a first come first serve basis.
• The remaining balance of the trip is payable on the day of your snorkeling.
• If you cancel your booking with less than 24 hour notice your deposit it forfeited, regardless of the reason you cancel.
• If we cancel the snorkeling (due to weather or another reason), you will be refunded in full, or else given the optioon to reschedule.

Refunds:

• No refunds will be given to snorkelers not able to snorkel due to ear problems, sea sickness, or reasons of their own on the day.
• If we unable to take you snorkeling due to conditions or reasons on our part, we will refund you in full.
• Refunds need to be collected in the same way as in which payment was done – if you paid by card the refund will be on the card; if you paid online then the refund will also happen online, etc.

Late arrivals:

• If you arrive more than 30 minutes late for a booking, the rest of the group will go on to proceed with their snorkeling. Deposits paid towards your trip will be forfeited.

Snorkeling:

• While we take upmost care to evaluate ocean conditions for safe snorkeling, it remains the responsibility of the snorkeler to decide if he/she is comfortable with the conditions or not. Please feel free to not snorkel if you feel uncomfortable. Only snorkel in conditions with which you are familiar with/comfortable with trying.

• If you are sick on the day, please do not snorkel, for your own safety.

Pick-ups:

• We provide an optional free of charge pick-up service within the Cape Town city center area.
• Pick-ups have to be arranged in advance
• We reserve the right to decide whether your specific location is close enough for a free pick-up or not.
• If you booked a pick-up with us, please be ready in the lobby of the hotel at the appointed time, or else waiting outside.